Working Hours

​​​​​​Customer Service:

For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.

Sales & general inquiry:

If you need information before you buy, you can start a Live Chat with our online sales representatives. If Live Chat is not available, you could drop us an email through relative email address.

Contact Us:

We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.

Working hours (China time)
(Online service):

Monday to Friday: 9:00(am) - 8:00(pm)
Saturday: 10:00(am) - 6:00(pm)

(Offline service):
Monday to Friday: 9:00(am) - 7:00(pm)
Saturday: 9:00(am) - 6:00(pm)