Warranty/Return/Refund

Warranties:
  1. Period:
All goods we sell are in 24months warranty from the goods delivery.
 
2. Damaged, defective or incorrect items
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period and we'll arrange for a replacement or refund. And please contact our online service members between 10 a.m.–7 p.m. 6days a week, or drop us an email to the email address service@care-ii.com at unavailable time of our online team, we will cover all reasonable and customary ground shipping fees.
 
How to return a major appliance:
We want you to be satisfied with your purchase from us. Before you accept delivery of your major appliance, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery, you have 15 days to contact us regarding defects, damage or other issues. Please contact our online service members between 10 a.m.–7 p.m. 6days a week, or drop us an email to the email address service@care-ii.com at unavailable time of our online team,
 
Returns info:
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
 
Refund method and timing:
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
 
For returns by mail, once we receive your return, we will process it within 2–3 business days. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.
 

 
Links:connector